Frequently Asked Questions

Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place. This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below.

If you can’t find the question you wanted to ask, don’t hesitate to contact us.

  1. What does your organization do?
  2. How can I get involved?
  3. If I were to donate funds, how is my money used?
  4. What is your organization's privacy policy?
  5. Is Crossroads considered a Christian organization?
  1. Crossroads of Western Iowa provides services to individuals with intellectual or developmental disabilities, serious mental illness and brain injury. Founded in 1975 in Onawa, Iowa, Crossroads serves this population by providing residential, employment and day habilitation services for adults in Western Iowa.

  2. We are always looking for strong leadership and people in the communities where we serve who care with passion for individuals with intellectual disabilities, serious mental illness and brain injury. We look for people who can help with fund raising events, create activities for the consumers, and help on an "as needed" basis.

  3. We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 available for review, as required by law. The donor is open to designate which program they would like to have their gift applied to, and can restrict their gift for a particular project, if they choose.

  4. Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. For more detailed information visit our Privacy Policy page.

  5. Is Crossroads considered a Christian organization?

    Founded in 1975 in Onawa, Iowa, there were 8 families that came together to form what was then called Monona Services. This humble start was supported largely by Christian families and their Churches. Today, we respect those initial gifts and hold strong to our Christian values. However, Crossroads of Western Iowa and the CWI Foundation are not affiliated with a specific faith or denomination, and we are not accountable to any one faith practice. Many of our Consumers enjoy attending worship services and we support that completely, by providing transportation and attending with them, when possible.